What is the best way to contact Pamilli if I have questions about my order or product enquiries? We recommend that you email us via our contact form and we will endeavour to respond as soon as possible.
Are my credit card details secure? We rely on Paypal to process our credit card payments through a secure encrypted payment gateway. We do not store your credit card details and do everything within our power to work within a safe online transacting environment.
What payment options are available? We process all payments through Paypal. If you have an Australian bank account and would like to pay via bank transfer, please send us a note via the contact form.
What about GST / Sales Tax? GST is already included in all product and postage prices for our Australian customers.
Do you ship to other countries besides Australia? Currently, our website is only set up to ship to Australian addresses. All shipping offers featured on this website are for Australia only. However, we're more than happy to help Pamilli fans worldwide with accessing our products. Please send your order request through our contact form and we'll provide a cost for shipping.
Will the price be the same if I buy your products at a stockist? On our website, all full-priced products are feature our RRP and include Australian GST. However, you may find at select stockists, the price of our products may vary from what you see here.
What currency are the prices on the Pamilli site? Everything is in Australian dollars (AUD) We recommend visiting www.xe.com should you wish to view conversion to your preferred currency.
What is the process for returns or exchanges? We are happy to exchange provided you elect to do so within 7 days of receipt of your order. Please contact pam@pamilli.com.au to discuss your exchange to receive our postal address. Any products returned for exchange must be unused and undamaged. Customer is responsible for cost involved to return the goods and may also be required to pay additional shipping for alternate products to be delivered.
Pamilli does not offer refunds nor exchanged on SALE products. We will refund you the full amount of your purchase (minus postage) should you be dissatisfied with your Pamilli purchase. All refund requests must be submitted within 7 days of receipt of product. Refunds will only be issued when goods are returned in full, undamaged and unused. Costs associated with returning the goods to Pamilli are the customers responsibility.
What is Pamilli's customer service policy? Pamilli is committed to providing the highest standard of customer service and providing you with exceptional quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fill your order for any reason, we will notify you within 2 business days to arrange an agreeable alternative, a backorder or a full refund.
What do I do if products are damaged on arrival? We recommend you email us straight away on pam@pamilli.com.au with details of your order and damages and we will certainly work with you to try and resolve the situation. Proof of damages will be required.
